Call centre codes

If you need to direct your call to a specific Traveline call centre, you should dial:

0871 200 22 33

...and then, as soon as you hear the greeting message start, slowly key-in the relevant code from the following list:

Scotland:

Covering counties (and districts within): All of Scotland
Code to dial: 3
Times open: 24 hours

Northern Ireland:

Covering counties (and districts within): All of Northern Ireland
Code to dial: 5
Times open: 0700-2000 (0800-1800 Saturday and Sunday)

North East:

Covering counties (and districts within): Northumberland, Tyne & Wear, Co Durham, Hartlepool, Stockton, Middlesborough, Redcar & Cleveland.
Code to dial: 89
Times open: 0700-2100

North West:

Covering counties (and districts within):

Cumbria
Code to dial: 874
Times open: 0700-2000
Lancashire
Code to dial: 870
Times open: 0800-2000
Merseyside
Code to dial: 872
Times open: 0700-2000 (0800-2000 Saturday, Sunday and Bank Holidays)
Greater Manchester
Code to dial: 871
Times open: 0700-2000 (0800-2000 Saturday, Sunday and Bank Holidays)
Cheshire
Code to dial: 875
Times open: 0800-2000

Yorkshire:

Covering counties (and districts within):

West Yorkshire
Code to dial: 881
Times open: 0700-2200
East and North Yorkshire
Code to dial: 883
Times open: 0800-2000
South Yorkshire
Code to dial: 882
Times open: 0700-2200

Cymru/Wales:

Covering counties (and districts within): All of Wales
Code to dial: 4
Times open: 0700-2200

West Midlands:

Covering counties (and districts within): Staffordshire, Shropshire, West Midlands, Herefordshire, Worcestershire, Warwickshire.
Code to dial: 86
Times open: 0730-2000 (1000-1800 on Sunday)

East Midlands:

Covering counties (and districts within): Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Peterborough.
Code to dial: 85
Times open: 0700-2200

East Anglia:

Covering counties (and districts within): Cambridgeshire, Norfolk, Suffolk.
Code to dial: 84
Times open: 0700-2200

South West:

Covering counties (and districts within): Cornwall, Devon, Somerset, Gloucestershire, Bristol, Dorset, Wiltshire, Hampshire
Code to dial: 83
Times open: 0700-2200

South East:

Covering counties (and districts within): Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex, Reading, Wokingham, Bracknell, West Berkshire, Slough, Windsor & Maidenhead, Surrey, East and West Sussex, Kent, Isle of Wight.
Code to dial: 82
Times open: 0700-2200

London:

Covering counties (and districts within): Greater London
Code to dial: 81
Times open: 0700-2100

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Please contact Traveline if you find any of information on this website incorrect.

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